Google’s new Also Include field: What were they thinking?

I have one question: What were they thinking? A few days ago, I clicked on “Compose” to send a email to one of my colleagues, and I noticed that there was now a new field at the right hand side of my screen on the same line as the CC and BCC fields that said: Also include, with the names of several people whom I often included on emails to this colleague.

When I clicked on these live email addresses; they were inserted into the CC field. I tried deleting them, but these guys weren’t going away. I totally freaked out. I thought that now whenever I sent an email to this colleague or any other who was project-related, these other names would appear. I went to google’s Help section, and clearly, I was not alone in being horrified at this new functionality.

I wanted to send an email to my friend Jim, but it was personal, and I didn’t want his grown children who showed up in the Also include line to be cc’d. I was frustrated because I just wanted to send him–just him–an email, and couldn’t figure out how to do this.

I reached out to a techie colleague and a big gmail user, and he did a little research and figured out that google was just suggesting these names. Unless I clicked on them and inserted them into the CC field, they would NOT be included in the email. I did a few tests, and, thankfully, he was right. But the fact remains that this is a very confusing feature. It’s easy enough to create a distribution list or just start typing the names of those whom you want included into either the To, CC or BC fields of an email.

I think rolling out this feature without any kind of warning is very, very bad policy.

Join the discussion 4 Comments

  • Caue Rego says:

    I think you obviously over reacted. While I disagree on the warning request I do agree this gmail feature, just like many others in several other apps, could have some kind of simple “help”, maybe a mouse over or a “?” sign that indicates you click to get some description on what that is, and a link for more details. Google does have a lack of concern with privacy, like I do, but they seem to never understand why most people do have that concern.

  • Caue Rego says:

    I think you obviously over reacted. While I disagree on the warning request I do agree this gmail feature, just like many others in several other apps, could have some kind of simple “help”, maybe a mouse over or a “?” sign that indicates you click to get some description on what that is, and a link for more details. Google does have a lack of concern with privacy, like I do, but they seem to never understand why most people do have that concern.

  • Caue Rego says:

    I think you obviously over reacted. While I disagree on the warning request I do agree this gmail feature, just like many others in several other apps, could have some kind of simple “help”, maybe a mouse over or a “?” sign that indicates you click to get some description on what that is, and a link for more details. Google does have a lack of concern with privacy, like I do, but they seem to never understand why most people do have that concern.

  • Caue Rego says:

    I think you obviously over reacted. While I disagree on the warning request I do agree this gmail feature, just like many others in several other apps, could have some kind of simple “help”, maybe a mouse over or a “?” sign that indicates you click to get some description on what that is, and a link for more details. Google does have a lack of concern with privacy, like I do, but they seem to never understand why most people do have that concern.

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