A LinkedIn company page is about your company rather than you, as an individual. Let’s optimize that page so it’s consistent with your brand and overall online presence and contributes to your Google authority.
Anyone who’s worked in print or electronic media—which is pretty much everyone these days–knows that finding good stockphoto images is a challenge. I find myself on a mission every week looking for authenticity–images that feature real people doing real stuff. I avoid those shots of insanely beautiful white people posing for the cameras. We’re a multiethnic community, so I also need images that reflect diversity as I enjoy my stunning free stock photo images!
Happily, we may be getting closer to sunsetting the uninspired stockphoto images we’re accessing now. Kudos to those who are taking stunning pictures 24/7 and sharing their work. Take a minute to thank them–each site provides the opportunity when you download your free stockphoto images.
These are some of the free stockphoto sites.
- Pexels. An extensive, free collection of beautiful, high-quality stock photos. Includes a useful feature that presents similar photos to the one you’re reviewing.
- Unsplash. A handy search bar to find exactly what you’re looking for. Take a look at the Collections of photos, such as Green, Workplace, Minimal, etc. This feature can help you identify a large collection of images at once.
- Pixabay. High-quality vectors and illustrations as well photos. Pixabay makes it easy to make a small donation to the artist by buying them a coffee.
- Stock Vault. A large collection of free textures work as backgrounds for text-based Instagram posts. 100% free; noattribution necessary for any images you find on the site.
- Burst by Shopify. A great source for free Instagram photos. An ecommerce platform, Burst hasbusiness-related stock images to help you create better social-media campaigns, websites and marketing materials.New images added every week.
- Gratisography. An especially great photo source if you run a travel, nature, or animal-related Instagram account. New photos are added weekly. Use them without attribution.
- Death to the Stock Photo. You need to become a member to access this highly curated selection of images, but you can still do this for free. Premium photos, videos, graphics, and media downloads. You’ll only get a certain selection of images per month at the free membership level.
- Foodie’s Feed. Professional-quality food pics for foodies. These images are stunning, though the quantity is limited. Use these to supplement your own food images.
- StyledStock. Think female entrepreneur vibe for your Instagram feed or blog. Collection is small, but quality is high.
- FreePhotos. A mix of both free and paid content, but a good selection of quality free photos. Easy search by category.
The photography is clever, creative and original
These sites are a big step up from traditional stockphoto sites. Drawbacks? For one of my clients, I need to find blog and social images every week for a demographic that is laughingly underrepresented on these sites—those 40 and older! Also missing are business photos showing job variety. These sites also don’t have huge volumes of images. But key in your search word and see what happens. They’re well worth the effort–the images are beautiful.
If one of your New Year goals is to begin or beef up your content marketing program, here are some tips.
Content marketing propels awareness, builds trust and drives sales
Content is the backbone of the web and includes landing pages, blogs, whitepapers, eBooks and social media posts. Content is what generates organic SEO for your website. Questions surface about whether or not blogs are still important–remember that search-engine ranking starts with keywords—blogs remain the best way to populate your site with quality content.
Websites have become increasingly visual, and those with images perform better than those without. But think about mixing up visual content.
- Infographics are very effective and easy to create. I’ve been using a free app called Piktochart that’s ridiculously easy to use and I’m finding new ways to use it.
- Use a quote or testimonial as a pullquote—it becomes a graphic and it’s a great way to draw attention to an important statement while also providing visual appeal.
- Slide presentations. Upload slide presentations as pdf files. Provide an overview and a key image to entice your readers.
- Animated GIFs have become part of the landscape.
Videos have become very popular—especially among younger users. They also boost your SEO value. There are many DIY tools for creating your own videos, but the quality can be marginal. Think about what you want your ideal clients to be viewing. Videos can be:
- How to/instructional
- Quick tips
- Webinar recordings
YouTube and Facebook are the most popular channels for publishing video content. YouTube tends to do better with longer-form video.
Electronic books—eBooks–have become incredibly popular. They provide significant value by offering long-form topical discussion. Ebooks are typically PDF files and include a mix of text and images.
White papers are longer-form content used to convey data-driven insights or case studies. Like eBooks, white papers are also great lead magnets.
Using keywords correctly will help your content rank higher. Doing keyword research is an important part of every content marketing program. Use free tools such as Google Keyword Planner or Ubersuggest.
- Use keywords in the title of your content.
- Mention keywords at least once in the first paragraph of your post.
- Use your keyword in at least one H2 heading.
- Maintain a keyword ratio of 2% of total word count.
Note that search engines are becoming smart and intuitive. They know the difference between natural keyword usage and keyword stuffing.
Longer blog posts typically perform best
When writing blog posts, longer is usually better–2,000 words is good minimum target for your articles. You’re thinking “Nobody is ever going to read this!” Buzzsumo analyzed 100 million articles, and found that people are more likely to share longer articles. I believe you need at least 300+ words to rank well. Frontload your article, with the most important information in the first couple of paragraphs.
Search has changed, which means it’s time to rethink the way we create content.
Google has gotten a lot smarter about making associations
Google’s algorithm is constantly evolving to provide the best possible answers to searchers’ queries. If you search for “running shoes,” Google will now also serve up results for related words, such as “sneakers.” Google is now interpreting conversational queries as entire thoughts rather than individual keywords. An estimated 64% of searches are four words or more.
Organize websites according to main topics
As a result of Google’s evolution and our subsequent behavior, websites need to be organized according to main topics. In the current model, we create individual blog posts that rank according to specific keywords. The result is disorganized, difficult for users to find the exact information they need. It also results in our own URLs competing against one another in search-engine rankings because we produce multiple blog posts on similar topics.
A better solution: Creating pillar pages with links to more specific topic clusters
The first step in creating a pillar page is to stop thinking about your site in terms of just keywords. Start thinking about the topics you want to rank for first. Choose a topic that’s broad enough that it can generate more related blog posts that will serve as cluster content, but not so broad that you can’t cover the entire topic on a single pillar page.
- Let’s say you write a pillar page about content marketing. It’s a very broad topic, so your cluster topics might be about blogging or social media.
- Fundamental to the pillar-page concept is a comprehensive linking strategy among the pillar page and its cluster topics.
- A pillar page should answer questions about a particular topic but leave room for more detail in subsequent, related cluster topics.
Pillar pages and SEO: More inbound links = higher placement in search
Pillar pages help position your content so users can easily browse your website and consume your blog posts, videos and infographics. There’s a lot of clutter online, and it can confuse Google’s algorithms. Google loves a clean website experience with a thoughtful linking strategy that tells it exactly what each piece of content is about. Inbound marketing and sales expert HubSpot experienced an increase in their rankings when they used more internal links.
Use personas to help identify the interests and challenges of your audience
If you haven’t created personas, this is a great time to do it. Your personas will help identify the top interests and challenges of your audience, providing topics for pillar-page content.
I’m doing some reorganization of my own website to more closely follow the pillar-page concept, and I’m finding it helpful to create an organizational chart that maps out broad topics that are my pillar pages and the cluster topics that support them.
Your pillar page will gain Google authority through the quality inbound links from your subtopic content.
Need help rethinking your website content? Give me a call—let’s strategize about how we can make your content work for you.
The Super Bowl is over for another year. Enough of Tom Brady and the Patriots; this year we handed the Lombardi trophy over to the Philadelphia’s Eagles, the underrated underdog that never stopped winning. And now it’s over. Hundreds of players can begin to heal their bruised and battered bodies before another violent season starts again in the fall.
Not a fan? Not a problem. Tune in for superbowl parties and ads
But the SuperBowl is so much more than a ballgame. This has been a year of political upheaval, so we expected advertisers to be sharing their not so subtle anti-Trump views throughout the game. We started out with an ad from Mass Mutual that had an overarching theme of people reaching out across demographics to help others, to create community. I thoroughly expected this to set the tone for the evening, but there were relatively few of these kinds of ads.
The NFL scored big with Odell and Eli
Eli Manning and Odell Beckham Jr. teamed for a Dirty Dancing tribute to the new touchdown celebrations that emerged across the league this season. But there was another takeaway. It clearly illustrated the relationship between dancing and athletics. Don’t underestimate the strength and athleticism of dancers . The Giants had a miserable season. Odell suffered an early season-ending injury and Eli sat out at least one game. I’m looking for the Giants to stage a comeback next year.
There was T-Mobile ad with adorable little babies
Notable was the T-Mobile ad, featuring a lineup of adorable little cross-cultural babies. “Some people may see your differences and be threatened by them, but you are unstoppable. You’ll love who you want. Change starts now.” The ad created a Tweet storm from Trump supporters who promised to end service with T-Mobile. This was clearly not the way to MAGA. These people accused the T-Mobile folks of being SJWs–Social justice warriors.
Tide may have been the big winner
Procter & Gamble, the company that’s not afraid to spend big on advertising, scored a win with their stealth campaign, starring David Harbour. Their four terrific commercials spaced across four quarters was easily the game’s best campaign. You have to hand it P&G—making laundry detergent fun and interesting ain’t easy.
- Kudos to Toyota, who made a social statement by focusing on inspiring athletes with artificial limbs. “When you’re free to move, anything’s possible.”
- Danny DeVito starred as an M&M, which dovetails with my curiosity about M&Ms—when did these little candy-coated chocolate morsels become cartoon characters?
- We learned about the efficiency of a Pringles stack: Create all the flavors of a pizza by stacking three Pringles—spicy cheese, pizza and barbecue.
- Coke introduced their four new diet coke flavors— Ginger Lime, Feisty Cherry, Zesty Blood Orange and Twisted Mango. I just learned that Coke tested more than 30 flavors with 10,000 people before deciding on these flavors which they hope will bring new fans to the brand.
- Oz was the spokesperson for Turkish Airlines. Exotic Turkey, with one foot in the east and the other in the west. Dr. Oz, of course, is from Turkey.
- Sadly, Budweiser chose to do endless dilly-dilly ads for Bud Light rather than the warm, fuzzy ads with puppies and horses that we have come to expect. Big disappointment from the Bud folks.
One final thought
It appears that Tom Brady, unlike the rest of us, hates to lose. He refused to shake hands with Nick Foles. Instead, he sulked on his way to the locker room. Definitely time to pass the mantle.
One year into the Trump administration and it feels like a lifetime. You’d think we’d be immune to it all, but we’re not. We’re shell-shocked. Crises followed by unspeakable tragedies. The assault on our democratic institutions is constant and aggressive. We’d never heard of fake news until Donald moved his ill-prepared advisers, family and hangers-on into the White House. Donald’s constant assault on highly regarded newspapers such as The Washington Post and The New York Times, calling them “failing” is his way of undermining our freedom of speech, a basic right guaranteed by our constitution.
Instead, Donald is glued to the real fake news . . .
Donald gets his news from Fox, Breitbart and other negligible institutions which have legitimized these “alternative facts”. So yes, fake news is a big problem. But the people who believe fake news are the same ones who believe everything they see in print. “I read it on the Internet”—so it must be true, right? Really, really wrong. They read the tabloids, the sleeze sheets at the checkout counters, and believe the headlines.
What’s most disturbing is the we’ve raised a generation of people who have lost the ability to think, to question, to differentiate between legitimate reporting and that which is pure fabrication. People should have a fundamental sense of media literacy. A recent study released by Stanford University researchers, showed that many people don’t.
If you’ve completely lost hope, here are some ways to prove the legitimacy of a news story.
- Pay attention to the domain and URL. Established news organizations usually own their domains and they have a standard look with which you are probably familiar. Sites that end with .com.co should tip you off that they may not be legitimate. This is true even when the site looks professional and has semi-recognizable logos. An example: abcnews.com is a legitimate news source, but abcnews.com.co is not, despite its similar appearance.
- Read the “About Us” section. Most sites will have a lot of information about the news outlet, the company that runs it, its leadership, and the mission and ethics statement behind an organization. The language used here is straightforward. If it’s melodramatic and seems overblown, it’s a red flag. You should be able to find out more information about the organization’s leadership in places other than that site—it should be all over the web. Google the leadership and look at their credentials. If it’s questionable, so is the publication.
- Be wary of the lack of quotes. Most publications have multiple sources in each story who are professionals and have expertise in the fields they discuss. If it’s a serious or controversial issue, there are more likely to be quotes–lots of them, from industry experts. Look for professors or other academics who can speak to the research they’ve done. And if they are talking about research, look up those studies.
- Be equally wary of the source of quotes. Check the sourcing. Is it a reputable source with a title that you can verify through a quick Google search? Let’s say you’re looking at an article that says President Obama wants to take everyone’s guns away. And then there’s a quote. Obama is an official who has almost everything he says recorded and archived. There are transcripts for pretty much any address or speech he has given. Google those quotes. See what the speech was about, who he was addressing and when it happened. Even if he did an exclusive interview with a publication, that same quote will be referenced in other stories.
The internet means that content lives forever; we now have the ability to validate the news we’re receiving. It’s up to each of us to be a critical thinker. To support free and independent journalism. Our founding fathers understood its importance to a system of healthy checks and balances, the fundamentals of democracy.
Need help creating real news?
And the winner is . . . “Complicit”. Every year Dictionary.com identifies the one word that has impacted us the most. At Dictionary.com, the Word of the Year serves as a symbol of the year’s most meaningful events and lookup trends. Just as Time magazine names its person of the year–that individual who has most influenced the world’s news–the Word of the Year is that word that has popped up in the most conversations. Dictionary.com’s decision is data-based; they can track and review the number of searches over the course of the year.
Complicit means “choosing to be involved in an illegal or questionable act, especially with others; having partnership or involvement in wrongdoing.” Being, at some level, responsible for something . . . even if indirectly. Those who stay silent and do not speak out are also complicit; by not being against something, we are condoning it.
A year filled with political chaos
In a year that has been filled with an unprecedented level of political chaos, “complicit” is a word that has filled the headlines for a year. It began with the inauguration, and it steadily gained momentum. From Russian mafia to officials at the highest levels of government, the Trump administration seemed to be complicit with all of them.
Complicit experienced a huge spike on April 5
The largest increase in lookups for complicit–up more than 11,000%–was on April 5, when Ivanka Trump tried to redefine complicit. CBS’ Gayle King asked her about the accusations that she and her husband, Jared Kushner, were complicit in the actions of her father. Her response: “If being complicit is wanting to be a force for good and to make a positive impact, then I’m complicit.”
It’s important to note that complicit is not one of those words that can have both positive and negative connotations, depending on your orientation. There’s nothing positive about this word. Being complicit is negative. It means that a person is involved with someone or something that’s wrong. Politics aside, whether you’re a conservative or a liberal, the meaning of complicit cannot be construed subjectively. Ivanka Trump went on to cap off her own personal definition of complicit with “I don’t know what it means to be complicit.”
Climate change and the Trump administration’s complicity
For years we’ve been learning about climate change and how we’ve damaged our environment. We all have worked to decrease our footprints, determined to become better stewards of the environment. Companies began rethinking their business models, communities incenting their citizens for embracing clean energy. Solar power and windmills became more affordable and the technology improved. Yet Trump withdrew the U.S. from the Paris Climate Agreement, and his EPA chief has been complicit in his refusal to acknowledge that humans play a primary role in climate change. Information on climate change was removed from the government’s website this year. If only it were that easy. Removing it from a website won’t make it go away.
During the past year we have seen the extreme weather conditions that have brought widespread destruction that climate change can wreak. Terms like climate change, global warming, and carbon dioxide all showed up trending searches this year.
Power and sexual assault
In 2017, allegations of sexual assault were made against a growing number of powerful men, resulting in the resignation and firing of people across multiple industries. Film executive Harvey Weinstein emerged as a longtime predator after numerous women stepped up to tell their stories of sexual assault that lasted for decades. Even worse—his complicit staff covered up for him, often arranging his sexual shenanigans. Weinstein’s downfall inspired other assault survivors to come forward with their own stories.
Dictionary.com has used its platform to make a data-driven political statement. But the bigger message may be something we’ve always known, that words have the power to shape dialog and the way we interpret events.
Having trouble harnessing the power of words for your business? Talk to us at Top of Mind Marketing. We’re writers and internet marketing experts.
I’ve always loved newspapers, and it stems from childhood. My family always got the daily newspaper and we shared it among the five of us. We could count on my mom to completely trash it. She never put the sections back together, so we had to reconstruct it before we could properly read it. I promised myself that when I was on my own, I’d buy my own paper and be the first one to touch its crisp, pristine pages.
Like most newspaper devotees, there’s something ceremonious about this. I read the sections in a certain order, beginning with the sports page; when I’ve finished I feel better able to understand my place in the world.
Even as Trump harangues journalists, circulations are on the rise
Sadly, with the rise of digital, we’ve seen newspapers around the country steadily going out of business, and many think the industry is dead. Not so fast. Even as Donald Trump continues to harangue journalists and label excellent, iconic publications like the New York Times and Washington Post fake news, their circulations have risen. What’s happening may be a backlash to Trump, but thoughtful people still want to know what’s going on in the world, and they know they’re not going to comprehensive information from FOX.
Those newspapers that have survived are adapting and filling a need. They’re finding new ways to reach their audiences. Publishers are taking digital strategies and applying to them to their print operations.
1.Deepen the focus on local markets
Hearst Newspapers has acquired dozens of newspapers since 2016. A big part of their strategy is staying local, placing an emphasis on regional excellence. Hearst started as a family newspaper, and it has stayed true to these roots, even as the chain has grown to a huge, diverse media company extending to 150 countries, generating $10B in revenue.
2.Deepen the engagement
Combine the newspaper with a digital offering, creating free and premium websites. An example: San Francisco has sfgate.com and sfchronicle.com.
The SF Gate is fast and buzzy, run by a separate digital editorial team while the Chronicle is run by the core newsroom. By freeing up those sites to be more competitive editorially and more savvy on sharable content. The traffic has grown from 20 to a whopping 60% reach through this strategy.
3.Building market-specific products
Hearst has more than 4,000 employees across the country, publishing 22 dailies and 64 weeklies, but they’re committed to building products. Example: In San Antonio, Hearst started an effort called Spurs Nation. Neither a website nor magazine, it’s a whole platform, with a print product and a local Sunday TV show and digital video. The Spurs actually ended up working with Spurs Nation.
4. Leverage data to identify audience preferences
Hearst is investing big in data, because they want to know as much about their users as possible. Understanding their market means that they can continue to offer the right kind of content at the right times. Fundamental business intelligence is critical.
5. Speed to market with comprehensive news and information
You have to have something worth paying for. Breaking news might be one function; deeper analytical journalism another. There’s room for both. People are still reading. They’re curious and want to stay informed. There is still a need for information beyond the 140-character sound bite.
Hearst is on the move
Hearst is driving its own success through creative use of digital tools and social media, plenty of metrics and good old-fashioned reporting. We’ve come full circle. The delivery of news is really what newspapers are all about.
Are business cards on the verge of extinction? I’ve been at a few recent events or in situations where I hand someone my business card and they tell me that their company has just gone paperless. What? Note that it is generally a company that makes this kind of decision, not an individual consultant or solopreneur.
Never travel or attend a networking event without a handful of cards
What happens to them after they’re exchanged is anyone’s guess. If you’re like most of my clients when I ask what they do with the contacts they make, they pull open a desk drawer and stare at a huge collection of dated cards. A better course of action, of course, is to be discriminating. Get cards from those people who are good potential connections. Add these people to your contact management system and newsletter list, connect with them on social media and schedule a coffee date with those whom you want to see again. Follow up with these people and build strategic relationships.
It’s a physical reminder in a digital world
Of course, one reason business cards are disappearing from both our wallets and radar is our reliance on social platforms. Do we really need business cards when we can quickly pull out our smartphones and instantly follow one another on LinkedIn? Maybe a business card really is superfluous.
But what about these people who are now going paperless?
All of a sudden, the ritual of sharing cards has been aborted. That act of shaking hands, making eye contact and exchanging cards has lost some of its impact. It’s not that you were dying to get another business card, but that business card, like your website or any other piece of collateral, says a lot about you.
An attractive, well-designed business card reinforces your personal brand, helps make a favorable first impression and sets you apart. Many people these days are finding ways to individualize their cards without making them—they’re using the backs to include a quote, they’re adding graphics. Terrific logos go a long way towards personalizing your card. More important, if you’re sharing it with someone with whom you genuinely want to follow up, that card has important contact information that they can reference, and you never want to make it hard for someone to get in touch with you.
Ultimately, business cards are still useful at keeping you fresh in the minds of the recipient. For those who really do like to take those cards home and follow up with their new connections, an important opportunity to connect has just been lost.
Business cards: inexpensive and still relevant
I gave up on print collateral long ago. It’s expensive and quickly dated. When people ask me if I have a brochure, I have no problem telling them that I’ve gone paperless and direct them to my website. That’s a trend that many small businesses and consultants embrace. But I’m for hanging on to your business card. It helps create connections.
These days, we’re all marketers. We’re all competing for eyeballs, frantically posting to our websites, blogs and social media hoping to build trust, brands and audience loyalty. But let’s be honest–what we’re really hoping to get out of this is new clients.
It’s hard to underestimate the importance of rock-star headlines
Each new social media application and blog platform that hits the marketplace represents new competition. So how do you set yourself apart? It’s difficult to overstate the importance of rockstar headlines. A good headline can entice and engage your audience to click, read, and share your content. Unfortunately, in many cases, headlines are the thing that is shared rather than the article. This is pure clickbait. It’s a scam when there’s no relationship between the headline and the article, and it’s doing a big disservice to your audience and the industry. But do you know what makes an engaging headline?
Listen to this: BuzzSumo analyzed 100 million article headlines. They examined stuff like:
- Headline phrases that drive most engagement on Facebook
- Worst performing headline phrases on Facebook
- Most effective phrases that start or end headlines
- Optimum number of words and characters to use in a headline
- Numbers to use in headlines that have the most impact
- Most engaging Twitter headline phrases
- Differences between B2C and B2B headlines
While there is no magic formula for creating a viral headline, by taking a look at what’s successful, we can model our own headlines on these formulas and capitalize on some of these trends.
Note: This research looks at the most shared headlines on Facebook and Twitter which tend to be dominated by major publishers and consumer content. Thus the insights will be particularly interesting for publishers. Business-to-business comes later this year.
Popular phrases in no particular order:
- Tears of joy
- Is what happens
- Are freaking out
- The only reason is
- Give you goosebumps
- Is talking about
- This is why
- Will make you
- Is too cute
As a serious business owner, a few of these phrases would never work for me. It’s clearly important to consider the industry. I’m very aware of the power of headlines and I work hard to make mine and those of my clients compelling and attention-grabbing. But there’s a caveat here. If you’re sending out a newsletter or posting a blog for someone in the legal or financial services industries, for instance, numbers 3, 5 and 9 are probably never going work for you. In fact, they’re wholly inappropriate for a lot of industries.
Data makes you rethink headlines
In the BuzzSumo sample, the most powerful three-word phrase used in a headline was: “Will make you … “ This phrase gained more than twice the number of Facebook engagements as the second most popular headline trigram. So why does this particular trigram or three-word phrase work so well? It’s a linking phrase. There’s a promise of a direct impact on the reader; it’s trying to elicit an emotional response; it’s the start of a relationship, which is what it is all about.
Curiosity and voyeurism also gain Facebook engagement
Headline phrases that provoke curiosity, tension and a sense of voyeurism also gained a high level of engagement on Facebook. For example:
- What happened next
- Talking about it
- Twitter reacts to
- Are freaking out
- Top x songs
These days, with the White House in a daily state of meltdown, a lot of the headlines that gained traction are politics-specific. But this is a good example–readers are often curious about what is being talked about by people, what the top items are in a league table, or what is being said by people on Twitter about a topic or event. This type of content appeals to our curiosity and voyeurism. With the Trump administration in Washington, we’re seeing a lot of headlines with “are freaking out” in them, and they’re killing the ratings.
BuzzSumo cautions writers to avoid ‘what happened next’ style headlines. While they have performed well, Facebook now categorizes headlines that withhold information as clickbait and demotes them. I believe this is a good thing. We’re seeing way too much clickbait—headlines that just don’t deliver that shows a clear lack of integrity.
Other engaging headline phrases are explanations
- This is why
- The reason is
We all want to feel that bit smarter after reading a piece of content. Explainer articles promise you an extra nugget of insight. In some ways they are similar to the “will make you” phrase headline as they make a promise about what you’ll gain as a result of reading the article.
We’re all looking for community these days, a sense of belonging to something. A word that has become part of our vernacular is “tribe”. These popular headlines appeal to a sense of tribal belonging. But don’t take these at face value. Model these headlines and make them work for you. Appeal to your own tribe.
- 25 Things Only Teachers Will Understand
- 17 Things Only Anglers Understand
- 9 Things Only Girls Who Grew Up With Older Brothers Will Understand
- 10 Things Only Night Shift Nurses Understand
Is a subject line important? It’s everything.
I just updated the list I keep by my computer—I try to incorporate these phrases into my blog and newsletter headlines and social media posts when they’re appropriate because I know that they’re powerful. I was working with a client one time and we were getting ready to send out her newsletter. I wanted to get her feedback on several subject lines. She was indifferent. “Is it important?” My answer: “It’s everything.”